Frequently Asked Questions

Why should I join the Australian Tutoring Association (ATA)?

Joining the ATA as a registered business, individual teacher or individual tutor provides many benefits. These include access to best practice, research and trends, online promotion, exclusive financial benefits, a network of like-minded individuals and the status of being affiliated with the ATA. Read more about member benefits.

Will I get student referrals?

Yes – both directly from clients coming to the website and also through the office staff who can guide phone inquiries to businesses interested in getting referrals.

Can I obtain business advice?

Whilst the ATA Office cannot give legal advice, research can be done for newsletter articles, and general inquiries answered in regards to tutoring matters ranging from curriculum support, employment questions, and other tutoring-centred inquiries.

You may also receive general business advice through our quarterly newsletter that is delivered in both hard copy and electronic form. Members are welcome to contribute articles and also advertise in the newsletter. The newsletter can be on display in waiting rooms for parents and is full of local tutoring news, trends, tips and issues, as well as international news, trends and developments.

Issues raised in this newsletter can be very helpful to businesses in dealing with issues that arise from time to time.

What is in the newsletter?

All ATA members get the quarterly newsletter that is delivered in both hard copy and electronic form. Members are welcome to contribute articles and also advertise in the newsletter. The newsletter can be on display in waiting rooms for parents and is full of local tutoring news, trends, tips and issues, as well as international news, trends and developments.

Issues raised in this newsletter can be very helpful to businesses in dealing with issues that arise from time to time.

What if I own more than one site?

Members can get multiple listings. For businesses managed by one owner then each additional listing is paid for at a nominal rate annually. For business that are franchised so that different sites are independent operated and/or managed they need to get their own membership for listing and will need to take out their own insurance through us.

How can students and parents find me on your website?

Students, parents and other prospective clients can find you via the “Find a Tutor” section in our website. The search function is designed to assist member businesses at two levels. Firstly, members are listed so that prospective clients can find out if you are a member and if your membership is current. Secondly, if prospective clients want to they can also find you through a search based on subjects you teach. For each member they are able to choose up to FIVE subjects they teach and nominate these to come up in a search. In this way if a client is looking for French language specialist, for example, they do not need to search through all 500+ members.

How does the complaints procedure work?

This is detailed in the ATA Code of Conduct and it specifies how complaints should be handled. We believe in responsible self-regulation and accordingly client/parent complaints are taken seriously.

We will listen to the client version of events and if required ask them to make their complaint in writing on the ATA Complaints Form. We will then listen to the business and get their version of events. In most cases there has been an escalation of a simple misunderstanding that can be readily resolved.

Sometimes complaints are more serious and where we need to advocate for members we will, and equally we will advocate for consumers if a member is found to be upholding the ATA Code of Conduct.

We expect that in the spirit of the Code members will resolve complaints amicably and with goodwill. The ATA reserves the right to cancel the membership of any member found in breach of the ATA Code and to advise our corporate partners of any change in membership status.

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